Shipping & Terms
ORDERS · SHIPPING · RETURNS
- Order by phone or fax (7am-4pm PST),
Phone: 1-800-544-7257; 760-643-0390 (x280)
Fax: 1-800-577-3725; 760-643-0391
After 4:00 pm PST orders are recorded and will be process the following business day
- Or order online 24 hours a day.
- Orders received by noon PST, M-F are shipped the same day. Orders placed after 12 noon are shipped the following business day.
- Shipping costs, plus a $3.00 handling fee, are added to all orders.
- We ship via UPS ground unless otherwise specified. FedEx and USPS are also available by request.
- Sales tax of 7.25% will be added to all orders delivered within California. For orders shipped within San Diego County sales tax will be 7.75%
- To expedite the return process please call (1-800-544-7257; 760-643-0390 (x280)) for an RMA# (return material authorization number) before returning product for any reason.
- The assignment of a code to a product does not guarantee it will be eligible for reimbursement. Consult your Medicare manual for special coverage issues. Medical Necessity forms are available here
Your satisfaction is 100% guaranteed.
If you feel a product does not meet your expectations simply return it within 30 days of receipt for exchange or full refund.
Dealers/Distributors of PrePak Products-- Please see Dealer Terms here.
See IMAP Policy here